Refund Policy

1. General Policy and Philosophy

At Leaseh, we pride ourselves on delivering premium, highly stable, and customized property management infrastructure. Due to the digital, instantaneous, and resource-intensive nature of providing cloud-based SaaS products, our refund policy is strictly enforced. We highly encourage all prospective clients to thoroughly utilize our free trial periods, sandbox environments, and extensive documentation to ensure our software meets their specific portfolio management requirements before committing to a paid subscription plan.

2. Subscription Cancellations and Billing Cycles

Leaseh operates on a recurring subscription model (billed monthly or annually). You possess the right to cancel your subscription at any time via your account dashboard or by contacting your dedicated account representative.

• Effect of Cancellation: When you initiate a cancellation, it will take effect at the conclusion of your current, already-paid billing cycle. You will maintain full access to the platform's features and your data until that cycle expires.
• No Prorated Refunds: Leaseh does not provide prorated refunds or account credits for any partial months, unutilized periods, or unused tenant screening credits within an active billing cycle. Once an invoice has been generated and the cycle has commenced, the fee is non-refundable.

3. Strictly Non-Refundable Services

Given the substantial computational resources and third-party API licensing costs involved, the following specific services are strictly non-refundable under any circumstances once processing has commenced:

• Tenant Screening Reports: Any background, credit, or eviction history checks that have been initiated.
• Custom Integrations: Fees paid for dedicated engineering support, custom API developments, or personalized data migration services.
• Historical Charges: Any subscription fees or transactional charges that occurred more than 30 days prior to the formal refund request.

4. Exceptions and Dispute Resolution

We recognize that exceptional technical circumstances may occasionally arise. Leaseh may, at its sole and absolute discretion, issue a refund or account credit only in the following highly specific scenarios:

• Major Technical Failures: If a severe platform outage or prolonged technical defect fundamentally prevents you from accessing core services for a significant portion of your billing cycle, and our engineering team confirms the issue originated entirely from our infrastructure.
• Billing Errors: If you have been charged multiple times for a single transaction due strictly to a Leaseh billing system error.
• Fraudulent Transactions: If you can provide conclusive, documented evidence that the subscription was initiated fraudulently using stolen payment credentials.

5. Refund Request Procedure

To officially submit a refund request under the exceptions outlined above, you must email our finance department at hello@leaseh.com within 14 days of the disputed charge. Your request must include your full corporate account details, the exact transaction ID, a comprehensive explanation of the technical issue, and any relevant supporting evidence. Our legal and finance teams will review your request and typically respond within 5 to 7 business days with a final determination.